Complaints &
Takedown Policy

1. Purpose & Scope
2. Reporting Content or User Behavior
3. How We Handle Complaints & Timelines
4. Takedown Requests by Depicted Persons
5. Appeals Process
6. Copyright / DMCA Complaints
7. Contact

1. Purpose & Scope

This Complaints & Takedown Policy explains how users, creators, and third parties can report content, behavior, or policy violations on Roses™. It complements our Terms of Service, particularly the sections on Acceptable Use, Complaints, and Appeals. In case of any conflict, the Terms of Service prevail.

Our goal is to provide a clear, transparent process for:

• Submitting complaints or reports of policy violations;
• Reviewing and investigating reported content or behavior;
• Taking appropriate action and informing the parties involved;
• Providing an opportunity to appeal certain decisions.

2. Reporting Content or User Behavior

You may submit a complaint if you believe content or user behavior on Roses™:

• Is illegal or non-consensual;
• Involves minors or individuals who appear to be under 18 years of age;
• Violates our Acceptable Use policy (e.g., violence, harassment, hate speech, prohibited fetishes, exploitation);
• Infringes privacy, publicity, or personality rights;
• Is fraudulent, deceptive, or abusive.

To file a complaint related to content or user behavior, please email:

Email: support@roses.vip

Include, whenever possible:

• A description of the issue or violation;
• The URL or location of the content or profile;
• Relevant screenshots or supporting evidence;
• Any additional information that may help our review.

Reports involving alleged minors, trafficking, or non-consensual content are treated with the highest priority and may result in immediate temporary restrictions while we investigate. Where required by law, we may cooperate with law enforcement authorities.

3. How We Handle Complaints & Timelines

We take all complaints seriously and aim to handle them promptly and fairly. Our general process is:

• Step 1 – Acknowledgment: We will acknowledge receipt of your complaint within two (2) business days, whenever reasonably possible.
• Step 2 – Review & Investigation: We will review the reported content and/or user behavior, which may include: checking logs, reviewing the content in question, contacting the uploader or other parties involved, and requesting additional information from you if needed.
• Step 3 – Decision & Outcome: We aim to reach a decision and respond to you within seven (7) business days of receiving all necessary information.

Actions we may take include, but are not limited to:

• No action (if the complaint is unfounded or unsupported);
• Content restriction or removal (temporary or permanent);
• Age-gating or applying additional warnings to content;
• Warnings or temporary suspension of user accounts;
• Permanent account termination in severe or repeated cases, or where legally required.

In some cases, especially where external verification or legal input is required, resolution may take longer than seven (7) business days. We will keep you informed where appropriate and permissible.

4. Takedown Requests by Depicted Persons

If you are depicted in any content on Roses™ and wish to request removal of such content, you may submit a takedown request by emailing:

Email: support@roses.vip

Please include the following details to help us process your request:

• Your full name and contact information;
• A description or screenshot of the content;
• The URL or location of the content on the Platform;
• A brief explanation of why you are requesting removal (for example, lack of consent, consent withdrawn, or violation of privacy).

We will investigate and, where consent was not valid or has been withdrawn under applicable law, we will remove or restrict access to the content. We may also take action against the uploader's account where appropriate, including suspension or termination.

5. Appeals Process

If you are a user or creator affected by a decision (such as content removal, age-restriction, or account suspension) and you disagree with the outcome, you may submit an appeal by contacting:

Email: support@roses.vip

Please include:

• Reference to the original complaint or decision (if any);
• An explanation of why you believe the decision was incorrect or unfair;
• Any additional evidence or context you would like us to review.

We will re-examine the case and may uphold, modify, or overturn the original decision. Where reasonably available, disputes about appeals outcomes may be submitted to a neutral third-party body or mediator for independent review.

6. Copyright / DMCA Complaints

If your complaint concerns copyright infringement, please follow the process outlined in our Copyright / DMCA Notice in the Terms of Service. DMCA notices require specific information, including proof of ownership and a statement made under penalty of perjury.

7. Contact

For all complaints, takedown requests, or appeals related to content on Roses™, please contact:

Email (Content & Policy): support@roses.vip

For billing or payment-related issues (such as disputes or questions about charges), please contact our billing partner's consumer support:

• CCBill Consumer Support: https://support.ccbill.com
• Contact / Live Chat: https://ccbill.com/contact
• Phone (US Toll-Free): +1 888-596-9279

For general information about your rights and obligations, please also review our Terms of Service and Privacy Policy.