This Cancellation & Refund Policy explains how refunds, billing disputes, and subscription cancellations are handled for purchases made on Roses™. This Policy supplements our Terms of Service. In the event of any inconsistency, the Terms of Service will prevail, unless otherwise required by law or by our payment processors (including card-brand rules).
Payments on Roses™ are processed by secure third-party payment processors, which may include CCBill, LLC ("CCBill"). Your billing descriptor may reference CCBill or another processor on your statement.
Most content and services offered by Roses™ are digital in nature and may be delivered or accessible immediately upon purchase (for example, unlocking content, tokens, subscriptions, or access to AI features). Because of this:
Where a refund is approved, it will typically be processed back to the original payment method, in accordance with processor and card-brand rules.
Some services on Roses™ are offered via subscription with recurring billing (for example, monthly access to a creator, premium tiers, or site-wide benefits). When you subscribe:
You can avoid future charges by cancelling your subscription before the next billing date, as described in the How to Cancel section below.
If you believe you have been charged in error, experienced a technical issue preventing access to purchased content, or have another legitimate concern, you may request assistance through:
CCBill and any other applicable payment processor will review refund requests in accordance with their own policies and card-brand rules. Roses™ may also review your usage and access logs to verify whether the content or service was delivered correctly and whether a refund is appropriate.
If you do not recognize a charge, or believe it is incorrect, we strongly encourage you to contact CCBill or Roses™ Support first, as most issues can be resolved quickly without a chargeback.
Unwarranted or abusive chargebacks may result in:
CCBill may also dispute a chargeback on our behalf when the charge is legitimate and properly authorized, in line with card-brand regulations.
You may cancel your subscription at any time before the next billing cycle to prevent future charges. Once cancelled, your subscription will not be billed again, and you will retain access until the end of the current billing period.
To cancel your subscription, you can:
Your billing statement for purchases on Roses™ may include a descriptor referencing CCBill. If you have any questions about a charge, or need help with refunds or cancellations, please reach out:
For more information about our terms and your rights, please also review our Terms of Service and Privacy Policy.